This Refund Policy describes when and how we issue refunds for credit packs, membership-period credit allowances, and member refill purchases on Glim ("Glim", the "Service").
1. How credits work
When you buy credits or a membership-period allowance, the credits are added to your account balance and may be spent on individual generations at any time. Membership periods unlock member-only refill packs while active. Different templates cost different numbers of credits; the price is shown before you start each generation.
2. Automatic refunds
We automatically refund credits (returned to your balance) in the following situations, without you having to contact support:
- Technical failure: a generation that fails because of a Service-side error (worker crash, timeout, infrastructure incident).
- Content-safety rejection: a generation whose output is blocked by our automated content-safety filter. The credits consumed for that generation are restored to your balance.
3. Refund eligibility for purchases
You may request a refund to your original payment method for a credit pack, membership, or refill purchase under the following conditions:
- The request is made within 14 days of the purchase date;
- You still have unused credits in your balance equal to or greater than the number of credits in the purchase being refunded; and
- Your account is in good standing (not suspended or terminated for Terms violations).
When we issue a refund, the corresponding number of credits is deducted from your balance.
4. Non-refundable circumstances
Refund requests are not eligible if:
- The credits have already been spent on generations that were delivered to you. Compute resources were consumed and cannot be reclaimed.
- More than 14 days have passed since the purchase.
- Your account has been suspended or terminated for violating our Terms of Service or Acceptable Use policy.
- The request is for a payment channel that the payment processor does not support reversing (e.g. certain cryptocurrency transactions — see Section 6).
5. How to request a refund
Email support@335578.xyz from the email address on your account, and include:
- The order or transaction ID (visible under the Credits page);
- The reason for the refund request.
We will acknowledge your request within 2 business days and issue any approved refund within 5–10 business days. The refund is returned to your original payment method by the corresponding payment processor.
6. Payment channels
- Card / Apple Pay / Google Pay (via Creem): refund returns to the original card within 5–10 business days after approval.
- Telegram Stars: refund returns as Stars to your Telegram account, subject to Telegram's own reversal window.
- Cryptocurrency (via NOWPayments): blockchain transactions are not natively reversible. We can issue refunds as a send to a wallet address you control; any network fees are deducted from the refund.
7. Chargebacks
Please contact us before filing a chargeback with your bank or card issuer — we can resolve most disputes directly and much faster. Filing an unjustified chargeback may result in account suspension and, for repeat or fraudulent cases, permanent termination.
8. Changes
We may update this Refund Policy from time to time. Material changes will be reflected in the "Last updated" date above. The policy in effect on the date of your purchase governs that purchase.
9. Contact
Questions? Email support@335578.xyz.